Shop safely

Shopping on the Internet is a safe bet - if consumers pay attention to trusted shops during their virtual shopping spree. Trusted Shops has been guaranteeing security when shopping online since 1999 and has helped online customers to identify reputable and trustworthy web shops at a glance. Internet users should therefore pay particular attention to the following three features when buying online.

The Trusted Shops seal of approval for online shops
The Trusted Shops shop seal of approval signals to the consumer that consumer rights are being observed in this web shop and that high quality customer service is guaranteed. In cooperation with consumer protection, more than 100 quality criteria have been developed that an online shop must meet if it wants to display the Trusted Shops seal of approval in its web shop.

The Trusted Shops buyer protection
And if there should be any problems: The Trusted Shops Buyer Protection applies to all certified online shops. The buyer protection takes effect in the event of non-delivery or non-refund after return of goods and credit card misuse. You can contact the experienced, multilingual Trusted Shops Service Center by online system, email or phone.

Shop ratings from buyers
When choosing which web shop an online user purchases in, the opinions and experiences of other shoppers are an important criterion. Trusted Shops offers online buyers a system through which they can evaluate the performance of the web shop in which they have bought. The Trusted Shops customer reviews show other consumers how satisfied the online customers were with the services of the shop operator.